Feedback and Complaints

How to Provide Feedback or Make a Complaint

You can share your feedback or complaint in whichever way is easiest for you:

• Speak with your support worker or team leader

• Call us: 0424 530 702

• Email: info@24x7cassa.au

• Request a feedback or complaints form from any staff member or complete one on our website

• Write to us:
  24X7 CASSA
  Kalgoorlie, WA 6430

What Happens Next?

• We treat all feedback and complaints with confidentiality and respect.

• We investigate concerns fairly and promptly.

• We keep you informed about the progress and expected resolution timeframe.

• We use your feedback to continually improve our services.

Need Advocacy Support?

If you want assistance in providing feedback or making a complaint, you can bring a support person or advocate with you. We can also help connect you with independent advocacy services.

Some advocacy organisations include:

• Developmental Disability WA (DDWA) — www.ddwa.org.au

• Explorability — www.explorability.org.au

• Kin Advocacy — www.kinadvocacy.org.au

• People with Disabilities WA (PWdWA) — www.pwdwa.org

External Complaint Options

If you are not satisfied with the way your complaint is handled, you may contact these independent agencies:

• NDIS Quality and Safeguards Commission
  Phone: 1800 035 544 (free call from landlines)
  Website: https://www.ndiscommission.gov.au/about/complaints

• Health and Disability Services Complaints Office (HaDSCO)
  Phone: 1800 813 583
  Website: www.hadsco.wa.gov.au

• Disability Royal Commission
  Phone: 1800 517 199
  Email: DRCenquiries@royalcommission.gov.au
  Website: https://www.dss.gov.au/disability-royalcommission-support

Contact Us

If you have any feedback, suggestions, or complaints, please don’t hesitate to reach out. Your voice matters and helps us provide the best support possible.

Phone: 0424 530 702
Email: info@24x7cassa.au
Location: Kalgoorlie, WA 6430